At the heart of the ongoing digital transformation in Senegal, the question of the role of artificial intelligence within major national structures is a subject of debate. The HR Director of Sonatel has provided a nuanced perspective on this technological revolution, emphasizing that while AI has the technical capacity to predict the next word, it cannot replace human vision. For the human resources manager, technology is merely a tool: the power to define the direction, strategy, and purpose of the uses of these intelligent tools belongs exclusively to the employees and management. This stance is part of a comprehensive approach by the Sonatel group aimed at integrating artificial intelligence into its internal processes as well as optimizing the customer experience. The goal stated by the operator is clear: to transform working methods without moving away from a human-centered approach. While automation raises questions about the future of work, this discourse highlights a desire to maintain a balance where technological innovation remains at the service of human intent, and not the other way around. However, it remains to be seen how this vision will be concretely implemented in terms of skills management and the evolution of roles within the company in the long term.